Cookie Policy

1. What Cookies Are

Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, eSIM Air LLC) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (such as analytics and secure payment gateways).

2. How We Use Cookies

We use first-party and third-party cookies for several practical reasons. Some cookies are required for technical reasons in order for our website to operate securely and reliably. We refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our digital platform and measure site performance.

3. Types of Cookies

The specific types of first and third-party cookies served through our website and the purposes they perform include:

• Strictly Necessary / Essential Cookies: Fundamental to running the site, managing checkout sessions, maintaining cart contents, and delivering requested services.
• Performance & Analytics Cookies: Used to collect aggregated statistical information about how visitors navigate and use our website.
• Functionality Cookies: Used to remember your choices (such as preferred currency, region, or display settings) to provide a more personalized browsing experience.

4. Essential Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its core features, such as accessing secure checkout areas and maintaining session state.

Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them without impacting how our website functions. You can block or delete them by changing your browser settings, as described under the "Managing Cookies" section below.

• Session Identifiers: Maintain your anonymous active browsing and checkout session while selecting eSIM destination plans.
• Security & CSRF Protection: Safeguard forms and transactions against unauthorized cross-site requests and fraudulent submissions.
• Basket & Selection Persistence: Remember your chosen country, data package size, and checkout progression across page views.

5. Analytics & Performance Cookies

These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.

We use aggregated, privacy-compliant analytics tools (such as Google Analytics) to monitor website traffic, identify popular travel destinations, measure page load speeds, and resolve user experience friction. These cookies collect anonymous telemetry and do not store sensitive personal information or payment details.

6. Third-Party Cookies

In addition to our first-party cookies, certain trusted third-party partners may place cookies on your device when you interact with our platform:

• Payment Providers (Chargily Pay): Our secure payment gateway may set necessary cookies to process credit card and digital wallet transactions, detect fraud, and verify payment authorization.
• Delivery Infrastructure (Resend): Transactional email delivery services utilize secure tokens to confirm order dispatch and QR code fulfillment delivery confirmations.
• Upstream Network Provisioning (eSIM Net): Technical session verification to ensure seamless digital profile generation and instant carrier provisioning.

7. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings in your web browser.

Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to notify you when you receive a cookie, give you the chance to decide whether to accept it, or block cookies altogether.

Please note that if you choose to reject or disable essential cookies, you may still use our website, but your access to certain functionality and areas of our website (such as searching for plans, selecting packages, or completing checkout) may be restricted or degraded.

8. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

9. Contact Information

If you have any questions about our use of cookies or other technologies, please email us at:

eSIM Air LLC
Email: support@esimair.io